Return Policy

Please allow 24–48 hours for your request to be processed.

We have a 14-day return & exchanges policy — you have 14 days after receiving your item to request a return or exchange. To be eligible, your item must be unworn, unused, with tags attached, and in its original packaging.

You can start a return or exchange, through our Return Portal. 

Please note:

  • Customers are responsible for return shipping costs
  • We recommend using a tracked service to ensure your return arrives safely
  • Items sent back without first requesting a return will not be accepted
  • Refunds are not available for change of mind
  • If we don't receive your return within 30 days of approval and haven't heard from you, the request will be closed

Exchanges

For sizing and fit issues, we offer exchanges or store credit.

You can start an exchange through the Return Portal. Once approved, return your original item and we'll send out the new size upon receipt.

If your requested size has sold out, we'll issue store credit. If you'd like help with sizing before reordering, our team is happy to help.

Damages & Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right — and if the item is faulty, we'll cover return shipping costs.

Exceptions

We cannot accept returns on final sale items or gift cards.

Unfortunately, we're also unable to accept returns and exchanges on UK, USA and Canada at this stage.

Refunds

We always try to find the right resolution for you — whether that's an exchange, store credit, or a replacement for anything faulty.

We don't offer refunds for change-of-mind returns. Instead, you'll receive store credit to find something that's a better fit.

If your return cannot be resolved another way or if no suitable replacement or alternative is available, we will offer a refund to your original payment. 

If approved, your refund will be processed to your original payment method within 7 business days — please allow additional time for your bank or card provider to post it.

If more than 10 business days have passed since your refund was approved, reach out at hello@seventhirtywear.com.